Question 1

What is your Staff to Children Ratio?

Accepted Answer

Our ratios comply with the regulations provided by the BC ECE Registry and approved room capacity licensing standards by Vancouver Coastal Health.

For the Infant & Toddler Room - 1:4 and we are licensed to care for maximum of 12 children.
For the Preschool Room - 1:8 and we are licensed to care for maximum of 25 children.

Question 2

Do you provide meals?

Accepted Answer

At our daycare, we ask parents to provide meals to ensure safety, respect cultural diversity, and keep costs affordable. This approach helps us accommodate dietary restrictions, prevent food allergies, and honor personal preferences, while avoiding higher fees for families.

Question 3

How early can I drop-off my child?

Accepted Answer

Infant & Toddler Room: Opens at 8:00 AM.
Preschool Room: Opens at 7:45 AM.

Special Exception:
Families with children enrolled in both rooms may drop off both children at 7:45 AM.

Question 4

What time do you close?

Accepted Answer

Our facility promptly closes at 5:00 PM. For instances of pick-ups later than 5:00 PM, a late fee will be due and is expected to be paid the morning after.

Question 5

How much is the late pick-up fee?

Accepted Answer

Our late pick-up fee is charged at $25.00 per 15 minutes interval.

Question 6

How do we secure a spot for our child?

Accepted Answer

To reserve a spot for your child, please complete the registration form (available for download under the Registration tab on our website) and submit it along with the required non-refundable deposit amount applicable.

Question 7

How do I communicate with the staff?

Accepted Answer

All of our communication and updates are done through the Seesaw App that would be provided after the registration has been finalized.

Question 8

Do you have scheduled closures?

Accepted Answer

Yes, we do. All of our statutory holidays and closures will be provided ahead of time for the following year.

Question 9

What happens when my child gets sick during the day?

Accepted Answer

We will notify the parents immediately; either through the Seesaw App or with a phone call and request pick-up within 30 minutes. You can refer to our Illness Policies available to download on our website for further information.

Question 10

What is your payment policy?

Accepted Answer

Fees are due on every 1st day of the month, including the fees for Soccer and Taekwondo (if applicable).

Question 11

What is the latest time I can drop-off my child?

Accepted Answer

We recommend planning your child's drop-off for the day no later than 09:30 AM. This ensures that their daycare routine is systematic and undisrupted.

Question 12

Do you offer refunds for missed days?

Accepted Answer

No. The tuition covers your child's reserved spot, regardless of attendance.

Question 13

How do you handle discipline?

Accepted Answer

Our approach to discipline focuses on positive reinforcement and redirection to guide and encourage appropriate behavior. Under no circumstances will our educators use corporal punishment or any inappropriate disciplinary methods to address undesirable behavior.

Phonics

EVERYTHING YOU NEED TO KNOW

Gradual Entry

Illness Policy

Parent's Handbook

Frequently Asked Questions